Laughter and Fun Are Serious Business: Are You Having Fun Yet? (Motivation)

Can Your Hear Me Now? (Communication)

Leading from Your Soul (Leadership)

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Robin Getman's clients

Robin Getman, CSP, is a nationally recognized consultant, corporate trainer and professional speaker specializing in service that sells, communication that connects and humor that helps. Robin combines over 20 years of professional experience in the restaurant and hospitality industry with astute people skills, brilliant humor and sage wisdom. Her interactive, participatory approach to workshops and seminars accelerates learning, inspires creative solutions and impassions front-line teams and managers.
Over the years, Robin has participated in all aspects of customer service delivery - from the front lines, to training, to successfully managing three prominent restaurants, to director of dining operations for a Big Ten university, to national human resources director for a growing franchise, to co-founding and managing her own consulting and training company.

She has a keen understanding of the qualities that comprise outstanding service. Using her broad-based business perspective, she has assisted organizations in a wide variety of industries to achieve customer service excellence and compete more effectively by clarifying and prioritizing goals, developing leaders and leadership strategies, and developing and inspiring high-functioning work teams.

Nationally known as "The Hospitality Expert," Robin's services are valued by an impressive list of clients including the University of Minnesota, State Farm Insurance, U.S. Bank, Marshall Field's, United Healthcare, Land O'Lakes, The Guthrie Theatre and many others. You and your organization will handle even the most challenging situations with finesse and professionalism. Laugh and learn as Robin demonstrates how to relate to customers and co-workers with purpose, passion and personality.

Give your next meeting a "swift kick in the can'ts". Entertaining, informative and inspirational with a gift for injecting humor to reinforce a powerful message, Robin thinks on her feet, delivering programs that are pertinent, memorable and uncommonly fun.

Laughter and Fun Are Serious Business: Are You Having Fun Yet?
Are you serious about having fun at work? Need to lighten up? This session is for you - high energy, fast-paced fun, and jam-packed with useful tips and techniques to help you develop your laugh response and handle challenging situations with a smile. You'll learn the fundamentals that grow teams, improve service, and increase productivity. You also learn proven health benefits of laughter, laughter exercises you can use the rest of your life and most importantly, humor that helps (not humor that hurts).

Can Your Hear Me Now?
Craig Wilson, USA Today, says, "We're talking more and communicating less." If you want to ensure positive interactions, build a reputation of excellence, grow relationships, and be heard by customers, co-workers, and supervisors you want to communicate for results. You'll learn how to communicate deliberately by doing what comes naturally and connect authentically, positively and powerfully. You will also learn how to listen and how to be listened to and the difference between difficult people and difficult situations.

Leading from Your Soul
Ever wonder how Ghandi would "motivate" an employee? How Mother Theresa might "re-engineer" the organization? How Martin Luther King would "compete" for the future? How much power do you really have at work? Assess your personal power and be prepared for the startling results! You'll learn a six-stage power model that challenges traditional belief systems which continue to define "success" by position, power, money and personal recognition. In addition, you will learn how to help other people reach their full potential by letting go of your ego, sharing power and aligning with your life purpose.

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